Shipping

We value our customer experience, however when a package is lost or stolen we must first determine the circumstances under which the package was lost. We will investigate with Canada Post before we issue any refunds or replacements, which can take up to 2 weeks. In the event that it is the couriers fault (or outside the control of the customer) we will work to reimburse the customer. *Please ensure that you’ve put the correct shipping address. We are not responsible for incorrect addresses and will not reimburse any fees related to incorrect addresses.*
All orders are shipped using Canada Post Expedited Mail (unless Xpresspost is selected at checkout) and as such we are subject to their shipping times. Your order confirmation will include a tracking number, which will help you get a better estimate of when you can expect your delivery.
  • Expedited shipping with tracking: $20 - 5-10 business days (depending on location)
  • Free Expedited shipping: On orders $150 and above - 5-10 business days (depending on location)
  • Xpresspost shipping: $25 - 2-3 business days (depending on location)
  • Free Xpresspost shipping: On orders $300 and above - 2-3 business days (depending on location)
If you are a Vancouver Local your delivery times are as follows: Delivery Times:
  • Orders placed before or between 11 a.m. and 4 p.m.: 11:30 a.m. – 4:30 p.m.
  • Orders placed between 4 p.m. and 9 p.m.: 4:30 p.m. – 10:30 p.m.
Please understand that orders placed after our last cutoff for the day will be added to the next days delivery schedule (first cutoff).
If the order you made was incorrect or there were any issues at all please email us immediately at support@highglowco.com
If you need to change the delivery address that you specified when placing your order please reach out to us immediately at support@highglowco.com We will do our best to accommodate any changes to your delivery location depending on the processing status of your order. Please note that if you have received an order completion email containing a tracking number, your order has already been posted, and therefore we may no longer be able to change the delivery location.
Shipping costs are a flat fee of $20 for orders that do not meet the minimum spending requirement. However if your order total is greater than $150, shipping is free! Below are a list of our shipping options, and their associated arrival times (which are subject to change according to Canada Post)
  • Expedited shipping with tracking: $20 - 5-10 business days (depending on location)
  • Free Expedited shipping: On orders $150 and above - 5-10 business days (depending on location)
  • Xpresspost shipping: $25 - 2-3 business days (depending on location)
  • Free Xpresspost shipping: On orders $300 and above - 2-3 business days (depending on location)
**NOTE** There are cases in the past where packages have been automatically upgraded to Xpresspost Shipping, however this is only in the event that there is little to no difference in shipping cost between Expedited Shipping options and Xpresspost Shipping options.
Tracking numbers can be attached to packages before they are scanned at the post office. Therefore, on occasion, you may receive your tracking information before the number is active. Check back at the end of the business day and your tracking information should be working. If it still isn’t please reach out to our team at support@highglowco.com
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